Terms & Conditions

1. MI. Business Services Limited will administrate and maintain your domain; website; email addresses and any other associated services as per the quoted or invoiced cost.

2. Domain names will be registered to M.I. Business Services Ltd on the Whois register but will remain your legal property whilst your contract is held with us. This does not apply to domains registered by yourself or other third parties.

3. All content of your website is your responsibility both legally and morally.

4. Whilst every effort is made to ensure your website and associated content is working in good order, there may be times when services are not available for maintenance or unexpected instances which are out of our control.

5. Your subscription or contract will renew automatically unless we receive in writing 10 days before renewal date your cancellation request or any subscription packages. Failure to make payment at point of renewal may result in termination or suspension of services. Please ensure your account has a valid payment card registered in your account. No card details are held by M.I. Business Services Limited, card details are held securely with our chosen payment gateway.

6. Whilst we will endeavour to notify you of renewal it is your responsibility to advise of cancellation or any changes of details including any authorised contacts.

7. Cancellation of contract before renewal dates may or will incur administration costs or cancellation charges. Cancellation of a website or domain registered with MI Business Services Ltd may mean that the domain remains registered with MI Business Services and may result in transfer of ownership to MI Business Services Ltd unless agreed otherwise, costs of transfer will be quoted and invoiced accordingly.

8. M.I. Business Services will carry out site backend maintenance of site plugins (programmes) periodically. If a website goes off line that is hosted by M.I. Business Services for any reason we will do our best to get the site back up and running as soon as possible. Site downtime is outside of our control and we cannot guarantee when your site will be back up and running, however we aim to get any issues resolved within 2 working days or sooner. Site front end updates will only be carried out where suitable support credits have been purchased. Support credits are available for purchase through our website budget-website.co.uk with a minimum of 2 hours; credits are reduced by 15 minute intervals.

9. Any support requests either technical or general will be dealt with as soon as physically possible and it is requested that all details are raised via our website www.mibsl.co.uk  in the first instance. Due to the nature of the service (domain hosting) we are unable to guarantee that your website or email hosting will not have down time that is out of our control. Responses to support questions including any investigations will generally be provided within standard office hours (Monday to Thursday 9.00am to 5.00pm and Friday 9.00am to 3.00pm) any requests or support needed outside of these hours or days will be dealt with as soon as possible or on the next working day. Where MI Business Services is closed for any reason including holidays, bereavement, illness or similar we will endeavour (but cannot guarantee) to respond within 24 hours. Where internet availability is limited or unavailable due to location or factors out of our control we will endeavour (but cannot guarantee) to respond within 24 hours. Note MI Business Services Ltd use third parties for all hosting requirements.

10. The points outlined above only fill part of these terms and conditions along with any information provided verbally, via electronic means, via invoices or quotations or outside suppliers of services or goods to M.I. Business Services Ltd.

11. MI. Business Services Ltd will endeavour but cannot guarantee to inform you either verbally or in writing of changes to these terms and conditions or any other changes that may affect your contract with us.

12. By accepting a quotation, making a purchase or invoice you accept these Terms and Conditions.